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Monthly Parking

Alert - Read important centerwide announcement (link): The 225Clarkson lot will permanently close 7/31/24. On Wed 6/12/24, an email containing a survey (similar to past surveys) was distributed to ALL current Downstate Monthly Parkers in ALL lots - check your email (incl your Junk email folder) for this survey. ALL monthly customers in ALL lots MUST complete the survey. Lot reassignments will be based on your monthly parking seniority date and your survey response lot preferences. Your online survey submission deadline is Fri 6/28/24. Highly recommended that you take the survey-questionnaire ON A desktop COMPUTER OR LAPTOP (some smartphones will not allow you to move your lot preferences) . Parking Survey 2024 Frequently Asked Questions/FAQs (link). Questions? send an email to ParkingSurvey@downstate.edu

 

 Login to Your Downstate Monthly Parking Portal (link). Forgot your password? Just follow the "forgot password" link on the login page to reset it.

Downstate Parking lot Summary (link- includes hours, rates and est wailtlist timeframe). Reminder: Rates increase Jan 1st of each year per negotiated 5-year Rate Plan (link).

NYS Ride - Edenred pretax payroll deduction program-instructions (link)

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Parking at the SUNY Downstate facilities is very limited and available to Downstate ID Cardholders, subject to capacity. Downstate's Parking Office authorizes ALL Monthly Parking lot location assignments, issues Vehicle Parking Stickers (and a KCH Access card for KCH locations), and all lot transfer requests. AFTER you receive a Parking Office authorized monthly lot assignment, the Faculty Student Association (FSA of DMC Inc.) administers parking daily operational and payment matters at ALL locations.

All Monthly Parking is on a full month basis: 1st day to last day of each month and is not pro-rated. All Monthly Parking continues each month until you cancel your monthly parking (link).

Since the annual parking expense is divided into 12 equal monthly installments, to maintain your monthly parking privileges, continuous payment is required for each month even if you will not be on campus as per Centerwide announcement (link), with exception made only for HR approved Leaves of Absence (more LOA detail link).

Monthly parkers (all lots) who arrive at their assigned lot when there are no available self-parking spaces available (i.e. lot is at capacity), the parking attendant will offer the following options:

  • to leave your car keys (valet style park) so that your vehicle can be moved if blocking other vehicles that need to leave. A no-charge claim check ticket is issued to you,
  • direct you to an alternate lot location, if available.

Quick Links

Always use Parking@downstate.edu when contacting the Parking Office.

Pay an invoice on your account, Login to your Customer Parking Portal (link). Cash payments accepted at FSA Business Office (link) .

Automatic Payment Instructions (link) to ENABLE or DISABLE "Auto-charge." Change your Payment Method Instructions (link). Details about eChecks (link), Automatic Payment Failures (Link).

Having trouble entering your payment method (failures-errors)? See Most Common Tips

Free Shuttle Van Service Available to/from all lots

Holiday Schedule (Lots open/closed)

Monthly Parking Rates (link) Uncovered $150/mo and Covered $210/mo. Rates increase Jan 1st of each year per negotiated 5-year Rate PlanTo maintain your monthly parking privileges, continuous payment is required for each month even if you will not be on campus; See Centerwide announcement (link); with exception made only for HR approved Leaves of Absence (more LOA detail link).

To CANCEL your Monthly Parking: Must send email to: Parking@downstate.edu once your final month begins and before the start of the next monthly cycle (before the 1st day of next month)... essential in order to offer it to next waiting person at the start of the next monthly billing cycle. If you cancel your monthly parking after the monthly cycle has begun and your monthly invoice has been posted to your portal, you remain responsible for that invoice payment regardless of whether you physically use your parking privilege for the remainder of the current month. Monthly rates are not pro-rated; Parking is on a full, 1st of the month to the last day of the month. Once cancelled, you lose your prior parking seniority date. You must be up to date with any outstanding balance due to use Daily Parking(link), or if you desire future monthly parking, to add your name to the Monthly Parking Wait List (instructions link)KCH lots: monthly parkers must return their KCH Access Card to the Downstate Parking Office (link has contact, location, hours & card return info) imminently following your last lot use or will be charged a lost card fee.

  • Automatic Cancellation for Non-Payment: If you are automatically cancelled for non-payment on 15th of month, you remain responsible for the current monthly payment, and you forfeit all Downstate monthly or daily parking privileges. Until your severely past due invoice is paid, you will not be able to use Daily Parking nor will you be able to sign up on waitlist for any future Downstate monthly parking. To make payment, login to Your Monthly Parking Portal. Once your outstanding past due invoice payment is made, you will be restored ONLY for the remainder of that current month. KCH location monthly parkers must return their KCH Access Card to the Downstate Parking Office imminently following your last lot use or will be charged a lost card fee.

Once your outstanding past due invoice payment is made, you can then be considered to restore your future/ next monthly parking privileges and must submit request for future months reinstatement via this email (link). Reinstatement may not be at your previous location and will be based on lot availability. Be sure to include your lot preferences. You will be required to enable and maintain future automatic payments for payment due on 1st day of each month.

If you do not wish to be reinstated for future months, and only AFTER you pay your outstanding invoice, you will be eligible to use the Daily Parking option, and if you desire monthly parking in the future, you can then add your name to the bottom of the Wait List (email ParkingWaitList@downstate.edu )KCH location monthly parkers must return their KCH Access Card to the Downstate Parking Office or will be charged a lost card fee.

Other Parking Resources (link)

Do Not use an Internet Explorer browser - use Google Chrome, Microsoft Edge, Firefox, or Safari browsers.

Forgot your parking portal password that you set up? It is NOT your Downstate NetID password unless you established it to be the same. Just follow the '"Forgot password" link on the login page to reset your password.

 

Detail NEW portal acct set up instructions


Active Customers - log into your Monthly Parking Customer Portal: 

Log into your Monthly Parking Portal Account

On the portal, you can manage or change as changes occur to your payment method, set up or change automatic future recurring payments, and submit edits to your customer profile (vehicle changes, address, name or contact info). The Parking Office does not know that you have changed your status (separations, retirements, leaves of absence) until you communicate it to the Parking Office. If your status WILL BE CHANGING, send an email (link).

  • Your Parking Portal login ID is typically your downstate.edu email address. Your password is whatever you established it to be; It is not the same as your Downstate NetID password unless you specifically established it to be the same.
  • Tip: ADD a mobile number on your portal profile - helps contacting you quickly if there's ever a problem with your vehicle in a lot. To edit your portal phone contacts, log into your Downstate Customer Parking Portal (link)If you've forgotten your parking portal password, you can follow the "forgot password" link on the login page to reset your password. Once logged in, in the My Details section, click on “view more.” Under Account Details, click on the edit (pencil icon to the right of your name) to update/add phone numbers or any other details.
  • To make an individual invoice payment, edit or delete an old payment method:

1. To make a payment: log into your Downstate Customer Parking Portal (link). If you've forgotten your parking portal password, you can follow the "forgot password" link on the login page to reset your password. Then click on the "pay now" button of your current unpaid invoice.

2. To edit/replace a payment method: Once logged into your portal, Next to the "My details" section click on "view more" link. In the Payment Details section, then click on the "edit" button (pencil icon) next to your established payment method that you want to modify and enter your new Card or eCheck details. Be sure to enter the matching card billing address that matches your bank record for that card. When entering a new payment method (credit card or bank account), there will be a check box to set your payment as automatic monthly payment. If you do not wish to set your account for future automatic monthly payment, be sure to uncheck that box.

You can edit/replace an existing Payment Method on your portal that will replace it with the new Payment Method you enter. However, Portal self service edits only allows you to edit a prior credit card to another new credit card, or changing a prior bank account to a new bank account.

If you have older cards or bank accounts that are no longer valid on your parking portal and wish to removesend us an email and specify which one(s) you seek to delete.

    • To add a To ADD A NEW new additional payment method and keep your existing method(s) on your parking portal as well): Send an email to Parking@downstate.edu. A direct portal link will be returned via email to you which will allow you to ADD a new Payment Method.
    • eCheck payments: These are "ACH (Automated Clearing House) banking transactions" that, depending on your bank, can take up to 5 business days to clear (when we actually receive your payment). Thus, even though your bank immediately deducts the payment from your bank account when you initiate your eCheck payment, we do not receive the funds until it clears 5 business day later. Thus, your parking portal account reflects it as an outstanding balance with an ACH transaction in process until funds are received. While an ACH payment is in process, it can't be changed.

You can solve this inherent delay (especially if you are making a late payment) by changing your Downstate Parking portal Payment Method to your bank account’s ATM/debit card instead of the eCheck ACH payment method. Both are deducted from your same bank account (by YOUR bank) on the day you initiate it, but the ATM Debit card method avoids the inherent 5 business days payment delay associated with ACH transactions (which can put you at risk of auto-cancellation for non-payment on 15th of month).

Suspect a duplicate eCheck payment? Bank typically send you text alerts for "Pending" as well as "Posted" transaction, go to your online bank statement to determine if they are PENDING transactions versus POSTED transaction. Most banks catch & resolve duplicate transactions before the actual payment is made to the merchant (one of the reasons that the ACH transactions have an inherent 5 business day processing time).

    • Tips When Entering your online payment method (Credit/ Debit cards or eCheck/Bank Accounts). Credit Card transaction processing companies are frequently upgrading their fraud detection software that can lead to cards that formerly processed accurately to now encounter "Failure Error Code U83":

Log into your parking portal to update your payment method. Downstate Customer Parking Portal (link). If you've forgotten your parking portal password, follow the "forgot password" link on the login page to reset your password. Scroll down your profile details to the Payment Details section, then click on the "edit" button next to your established payment method that you want to modify and enter your new details.

-If it's a new card, be sure you have already activated the card.

-Don't use your browser's "auto fill" feature (some fields may become blank, or address lines may become merged into a single line that cause payment failures). Type in your name and address to exactly match the card's billing name & address (bank) record of that card.

- In the “Country” fieldmake your selection from that field available drop down menu; Some cards require “U.S.A” while other cards will require “United States.”

- In the “State” fieldmake your selection from that field available drop down menu; Some cards require as “NY,” "N.Y.,” or “New York.”

NYS Ride-Edenred Pre-tax Commuter Parking Benefit Program: Program expanded to include Downstate's monthly parking expenses as eligible parking locations starting in June 2023. Read the centerwide announcement 5-25-23(link) to better understand the program. Edenred Customer Service can be reached at (888) 235-9223.

Existing Edenred Customers-changing your monthly parking rate (link)

NEW Edenred enrollees: Register-enroll at https://login.edenredbenefits.com/NYS-Ride/ , and click on the "New User Sign Up" at the bottom of that webpage (sample image). In the application, your parking provider name is = "Faculty Student Association of Downstate Medical Center, Inc." Once you submit your NYRide/Edenred application, it can take up to 2 months to become effective (when your biweekly payroll deductions has sufficient funds to pay your full monthly parking invoice). 

Once you have your Edenred debit card in your possession (and activate it), and after your funds become available in your NYSRide-Edenred parking benefit debit card account, you may then use your Edenred debit card as your Downstate monthly parking portal invoice "Payment Method." To edit/change your current Payment Method on your Downstate parking portal:
1. LOG into your Downstate Customer Parking Portal (link). Forgot your parking portal password? Just follow the "forgot password" link on the login page to reset your password.
2. Once logged in, next to the My Details section, click on View More link. In the Payment Details section, click on the pencil/gear icon
(edit button) next to your current Payment Method, then replace that payment method by entering your new Edenred debit card details. Then ENABLE that new card for online AutoCharge for future invoice automatic payments.

If you currently have no card, or only have a bank account (eCheck) payment method on your parking portal, and want to change to your Edenred debit card: you will need to send an email to Parking@downstate.edu. An automated email will be returned to you which contains a direct portal link to ADD a new card Payment Method, and then enable it for AutoCharge.

            • If you've done this AFTER a prior invoice was posted to your portal, and made no payment of that invoice, you currently have an open invoice that you need to invoke a payment of that invoice.
            • If you’ve done AFTER your last invoice was paid (1st day of month), your change will become effective on your next monthly invoice.

EXISTING Edenred Customers: Reminder to adjust your EDENRED account for any bi-weekly payroll deduction changes you may need when rates increase Jan 1st of each year, or if you've transferred to a lot at a higher monthly rate. You do this online when you login to your Edenred account. Payroll deduction changes are made through Edenred and can take up to 2 months to become effective. For current Parking Rates, see Downstate Parking lot Summary (link).

While your Edenred/NYS payroll deduction change is in process, and IF your Downstate Parking Portal payment method is currently enabled for AutoCharge to your Edenred debit card, your Auto-Charge payments will typically get rejected for insufficient funds. You need to:

1. Login to Your Edenred account to submit the change in your biweekly payroll deductions. If needed, call Edenred Customer Service (888) 235-9223. That process will give you the effective date that sufficient funds will be in your Edenred debit card account to pay the full monthly invoice amount, then:

2. Login to Your Monthly Parking Portal (link) to DISABLE (change your current Payment Method AutoCharge to "offline"). Then Use this email (link) to request your ability to make PARTIAL split payments using different cards with $amounts. More detailed instructions will be returned sent to you.

3. You'll need to Login to Your Monthly Parking Portal (link) each month to invoke your partial (split) payments.

Once your Edenred account balance has sufficient funds to pay the full monthly invoice amount, you can then ENABLE your AutoCharge on your Edenred account (online). 

All NYSRide-Edenred customers remain able to use the Edenred parking payment reimbursement method (an alternative to the Edendred debit card method) in which you pay for parking, then submit receipt to Edenred for reimbursement to you).

If you cancel your monthly parking, remember to additionally cancel your NYRide/Edenred benefit account account and NYS Payroll deductions by logging onto your Edenred account (link). Edenred Customer Service can be reached at (888) 235-9223. 

  • If you have a Payment Method programmed on your parking portal, the easiest to pay an invoice is to log into your portal to invoke the payment on your portal. When you alternatively use the invoice emailed to you "pay now" button, it requires you to enter all the card information. If all info you enter does not exactly match your bank's record, the payment often fails. After 3 failed attempts, it flags a fraud attempt and rejects additional attempts (“failure code F03”); you need to wait a few hours before re-attempting. Five days prior to the 1st of each new month, you will receive an automated reminder email of your upcoming invoice, so you have the opportunity to modify your payment method BEFORE the 1st day of the new month invoices are posted to your portal account on the 1st day of each month. PAYMENT IS DUE ON THE 1ST DAY OF EACH MONTH. You can't pay an invoice until it is actually posted (appears) on your account on the 1st day of each month. Log into your Downstate parking portal account, open the new invoice and click on the "PAY Now" button to add your payment method (credit card or bank account). 
  • Payment is due on 1st day of each month. If unpaid by the 15th day, your monthly parking subscription will be automatically cancelled and you lose your parking seniority and privileges. Click here for more information.
  • If your status changes (separations, official HR approved Leaves of Absence, etc.), you need to TIMELY notify the Parking Office; send email to: Parking@downstate.edu. Monthly rates are not pro-rated. Parking is on a full, 1st of the month to the last day of the month. You must make changes before the start of each monthly cycle (1st of each month). Parker payments MUST remain current and continuous to retain ongoing monthly parking privileges.
    • If you cancel your monthly parking, or choose not to accept your current lot assignment, you forfeit all Downstate Monthly parking privileges and your current seniority status. Should you desire any future monthly parking, you need to send email to ParkingWaitList@downstate.eduto have your name added to the bottom of the monthly parking waiting list.
    • Parkers on extended Leave of Absence (LOA); Paused Monthly Parking Payments: LOAs include several eligible leave types such as FMLA, extended Medical/Surgical/Maternity, Reasonable Accommodations, etc.). Monthly Parkers must notify via email to: Parking@downstate.edu to request suspension their future monthly parking payments during the applicable full month(s) while out on an HR-verified Leave. Leaves are then verified by the applicable Human Resources Office. Student LOAs are verified by Student Affairs/Registrar's Office; Resident Physicians are verified by the respective GME Residency Coordinator. The monthly parking fee is not pro-rated and is not retroactive (does not cover past months prior to your notification request submitted to the Parking Office).

Once your monthly payments have been "paused," you can check the status by - logging into your parking portal (link). Once logged in, click on the left column "Subscription" tab and then on your subscription labeled as "PAUSED" to view the "Scheduled to Resume on: (date)." If your leave is extended, be sure to contact Parking@downstate.edu BEFORE THAT PAUSED PAYMENT RESUMPTION DATE.

Upon return from an LOA, parking privileges will be reinstated on the 1st day of next parking billing cycle. Reinstatement to the same parking location assigned prior to the leave cannot be guaranteed

While on paused payments, customers may use DAILY Parking at 324 Winthrop St (link) for any day(s) they need to come to campus, or for any days of a partial month as needed, depending on the date of your actual return to work.

Automatic recurring payments from the account you established (credit /debit card or eCheck). Invoices are issued on the 1st day of each month. When you first pay an invoice and enter the card or eCheck account details, there will be a box to check or uncheck whether you want to establish that payment method for future automatic payments. If you select automatic monthly payment feature, your invoice is paid by your established payment method automatically on the 1st day of each new month. YOU CAN revise this feature at any time. If you had in past been auto-cancelled for non-payment, you are required to enable and maintain Automatic Payments.

  • To Start (Enable) or Stop (Disable) your automatic monthly payments ("Auto-Charge"), log into your Downstate Customer Parking PortalIf you've forgotten your parking portal password, you can follow the "forgot password" link on the login page to reset your password.
    • In the far left column click on "Subscriptions" tab. Your current subscription parking lot location will have a green "live" status (any & all your past subscriptions also appear in the list). 
    • Click on the current "live" subscription lot name (it’s a hyperlink). The display will include a “Payment Method” section with your current payment method as well as the applicable link below it to either enable, or disable automatic future invoice payments:

      -If you are NOT currently on Auto-Charge, the displayed link "Enable” Auto-charge will appear- click on it to turn it ON.

      -If you are currently ON Auto-Charge, the displayed link "Disable” Auto-charge will appear- click on it to turn it OFF.

      If you have no payment method programmed on your portal profile, the 'Payment Method' section will NOT appear. To add a payment method, click on the far left column “Home” menu bar which displays any outstanding invoice with a “PayNow” link to click on. Add your payment method details - at bottom of the details is box "I authorize to charge this account for future transactions" (automatic payments); Check or uncheck that box. See More Details link

    • Automatic Payment Failures: When your automatic payment is invoked (1st day of each month), if that automatic payment is declined (fails), the transaction will be re-attempted again every 3 days, and will cease after 3 unsuccessful attempts at which time your future portal automatic payment will be disabled. If you don’t already know why it failed, you need to contact your card provider/bank to obtain additional details. Make sure you resolve the matter before 15th day of month (update your payment method on your portal, pay the outstanding invoice online, or make cash payment at FSA Business Office (link) to avoid being Automatically Cancelled for Non-Payment (link).
      • If caused by insufficient funds and the account remains valid, AFTER you resolve the cause the next autopayment attempt is normally successful.
      • Changing your Payment Method: If your current card was cancelled, perhaps resulting from fraudulent charges, and are awaiting a new card to be issued to you, you should delete the current payment method on your portal in order to avoid future re-attempt declinations on the card that you know is no longer valid. To edit your Payment method: 

(1) LOG into your Downstate Customer Parking Portal (link). Forgot your parking portal password? Just follow the 'forgot password' link on the login page to reset your password. 

(2) Once logged in, next to the My Details section, click on View More link. In the Payment Details section, then click on the "edit" button (pencil or gear icon) then enter your new Card or eCheck details.

Once you update the payment method on your portal, the next AutoCharge payment re-attempt will be on the new payment you entered.

Set up your Monthly Parking Customer Portal account, follow these steps

If you previously had a Monthly Parking Portal Account, DO NOT sign up for a new account - your prior account will be re-activated when you accept your parking offer. Once activated you may need to update your current vehicle data.

If you've already received a Monthly Parking Offer from the Downstate Parking Office, then start at Step 2.

Step 1: Things you need to have readily available before going to the Sign Up portal:

Your Downstate ID Card- you'll need the last 6 digits of your UID on the back of card (image).

If you have not yet been issued a new Downstate IDCard, use a temp ID# 123456, increasing the final digit by 1 if necessary, for your initial parking portal sign up. However, before your 1st lot use, you MUST send email to Parking@downstate.edu with your actual assigned IDCard # in order to update your parking portal.

Your vehicle and plate information.

Include your mobile number on your portal profile - helps contacting you quickly if there's ever a problem with your vehicle in a lot, and to receive important text notifications in case you dont regularly monitor your eMail.

Email address: Requires initial sign up using an "@downstate.edu" email address.

If your downstate.edu email account is not yet activated, or your status is ineligible for a "downstate.edu" email address, in your portal sign up, enter your email address in the format: YourFirstName.YourLastName@downstate.edu. The parking office will then change your eAddress when your portal is activated.

State-paid Employees Only: Have a pay stub for your NYS Employee ID#. This will enable you to enroll in a NYS payroll deduction option when that future payment option is implemented. Find it on your NYS pay stub (image). New State employees who haven't yet been assigned a NYS payroll employee ID, enter as 'N12345678' - you'll need to notify parking@downstate.edu when your actual number is available/assigned.

When you're ready, click on: Sign Up for Online MONTHLY Parking Customer Portal (link) 

Recomend that you not use your browser's "AutoFill" since some fields have specific drop down menu selections, or doesnt place a mobile phone# in the correct 'mobile#' field.

Once you complete all record information required, click on "Sign Up" button at bottom of page. This sends your record to the Downstate Parking Administrator.

Step 2: You'll receive an email message from "Downstate Parking Portal message-service@sender.zohosubscriptions.com " with subject line "FSA of DMC, Inc. has invited you to join their Parking Portal."

Inside that email message, you must click on the green "Accept Invitation" link. BE SURE YOU ARE NOT USING AN INTERNET EXPLORER BROWSER. This will bring you to the secure web portal (sunydmc.spotshark.com) where you set your password.

We highly recommend you add and "whitelist" these email addresses: (1) "Parking@downstate.edu" and (2) "Downstate Parking Portal message-service@sender.zohosubscriptions.com " on your Downstate Outlook email contacts, to ensure future incoming emails go to your Downstate "focused" inbox.

Password minimum requirements:

    • minimum 8 non-sequential characters and not the same as your login name.
    • both upper and lower characters, a number, and ONE special character (!#$%&* etc.).
    • If changing your password, cannot be a previous password.

You'll receive another separate automated email with Subject= "Downstate Parking: Request to Add Your Payment Method Details on Your Parking Portal." It includes a secured link to establish your payment method, and set up automatic future recurring payments (uncheck that box if DO NOT want to set up automatic recurring payments). This multi-step process is time consuming but better ensures security on your payment data associated with your parking record. Having trouble entering your payment method (failures/errors)? See Most Common Tips.

STEP 3: Before your 1st lot entry, pick up your assigned parking sticker (and IF at a KCH parking location, your assigned KCH lot access card) from the Downstate Parking Office (link).

You're now an Active Customer with Online Access!