Mission & Values

Downstate Health Physicians is committed to the notion that our employees are our most valuable resource. Our mission and values reflect a philosophy consistent with SUNY Downstate Health Sciences University.


  • To provide the highest quality of comprehensive, compassionate, and accessible healthcare regardless of one's ability to pay
  • To respect the dignity and rights of our students and patients
  • To be responsive to the special healthcare needs of our community
  • To satisfy our customers
  • To encourage the continuous learning and professional development of our employees
  • To practice and abide by the precepts that promote quality improvement


  • Respect, Compassion, Dignity and Fairness
  • Racial and Ethnic Diversity, Cultural Competency and Cultural Sensitivity
  • Teamwork, Collaboration and Partnership
  • Fiscal Integrity, Responsibility and Accountability

Core Competencies

Competencies are characteristics of a person such as knowledge, skills, attitudes and motivations that are expressed through behavior and contribute to superior job performance.

  • Customer Service
    • Demonstrating respect and courtesy to all internal and external customers
  • Communication
    • Communicating effectively with customers, visitors, patients and staff
  • Quality Management
    • Using evidence-based policies and procedures to guide our practice and to deliver quality care and service
    • Contributing to process improvement activities
  • Resource Management
    • Taking an active role in managing resources
    • Taking an active role in personal and professional development
  • Civility
    • Using ethical principals to guide decisions and actions consistent with SUNY Downstate Health Sciences University operating goals and objectives
  • Safety Management
    • Maintaining a safe and efficient work environment